FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
RETURNS + EXCHANGES
The 365-Day Free Trial Period is a limited promotion that offers you 365 days to try our products, and in case you are not satisfied, you may return them for FREE!
Please email us here to start your return process. Pease allow 24-48 hours for a response.
We're sorry to hear this! Please email us here to start your replacement process.
Please allow 10-15 days after your return shipment has been received by our warehouse.
Please email us here immediately. If your order has not been processed for shipment, we will be able to change it for you.
SHIPPING
All continental US orders ship for FREE. International rates vary depending on country and weight of order.
We ship from Los Angeles, CA.
We ship to the contintental US, and various other countries. Please contact us for more information.
Please allow 2-4 days for processing.
Please email us here immediately. If your order has not been processed for shipment, we will be able to change it for you.
Unfortunately, we are unable to change the delivery date. Please contact your local post office to arrange any changes.
We do not offer expedited shipping at this time.
Please email us here. We will gladly resend you your order and shipping confirmation.
DISCOUNTS + PROMOS
Yes! Sign up to our newsletter for all of our latest promos and discounts.
You can only use one discount code at a time.
PAYMENT METHODS
We accept Visa, Amex, Mastercard, Discover, Apple Pay, Google Pay, Meta Pay, Shop Pay, Venmo, PayPal
CONTACT
Please chat with us through the site, or email us here.
Our email address is evertoneinfo@thesocialbeauty.com.
E+ MEMBERSHIP
After your first purchase, you'll be charged $19 / month that becomes $19 store credit unless you CANCEL or PAUSE your membership. Store credit can be used to shop anytime and never expires.
The VIP+ membership is flexible with no obligation to shop each month. You are free to PAUSE your membership or accumulate your store credit to be used whenever you are ready to shop.
Want to make a one-time purchase? Simply select “One-time purchase” in your shopping cart. Whether you're shopping as a VIP+ member or One-time purchase.
You will be charged monthly. Your store credit will be updated automatically, and you can use your balance to make purchases right away.
You need to go into the “Manage Membership” section of their Evertone+ account. Under your personal information is a button called “CANCEL MEMBERSHIP.” Click this to both cancel or pause your membership. On the first screen, it will ask you if you want to pause instead of cancel.
You can pause your membership for up to 3 months at a time. Once you reactivate your membership your card will be charged monthly
No, the only checkout that will NOT let you redeem your store credit is ShopPay.
REWARDS
Click the REWARDS tab on our website. Here, you will be able to sign up and log into your account.
There are many ways to earn points. Login to the REWARDS tab on our website and click "Ways to Earn" to see your options.
You will be able to redeem your points as a credit towards your next purchase. Click the REWARDS tab on our website and click 'Ways to Redeem' to see your options.
When the rewards promo code is redeemed, points are automatically deducted from your account, even if the rewards promo code has not been used yet. Please email us here and we will get the points returned back to your account.